Returns & Exchanges

At The Brick, we want you to be completely satisfied with your home furnishings. If your purchase isn't the perfect fit, our flexible return policy ensures a smooth process for exchanges or refunds within our specified timeframes.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team or visit your local showroom within 48 hours of delivery for furniture and appliances, or within 30 days for electronics and mattresses.

• 2.
  Prepare Documentation

  Ensure you have your original sales receipt or order confirmation email ready to verify your purchase and warranty eligibility.

• 3.
  Product Inspection

  Items must be in original condition and packaging; our team will conduct a brief inspection to confirm the product is free from damage and includes all accessories.

• 4.
  Finalize Exchange or Refund

  Once approved, choose between a direct exchange for a new item or a refund issued to your original payment method, minus any applicable delivery or restocking fees.